Patient Reviews

Flatlands Family Dental Reviews

7919 Flatlands Ave., Brooklyn, NY 11236

4.6 / 5

based upon 819 reviews.

Posted On: 09/17/2026 Dr. Held and Nicole were super fast and wonderfully pleasant. It was great to have such an experienced team working on me. It made the task (which was big) painless, efficient and completed. Also, Dr. Held was especially great because he helped me make an informed decision, which was beyond needed. Lauren W

Google Review

Posted On: 09/17/2026 Ms.Nicole and Dr.Held did a great job i love the services that are provided...no PAIN great job 👍🏾 Ray B

Google Review

Posted On: 08/13/2026 Thank you for your great service ! I had an appointment at this office this morning and they were all very nice. The dr explained all the treatment and help me with everything I need ! Khaled F

Google Review

Posted On: 08/12/2026 I really love Flatlands! Their customer service is exceptional. Everyone is so friendly, kind, and welcoming, especially Naomi, who is incredibly empathetic, knowledgeable, and genuinely takes the time to make you feel comfortable.

They did my extractions, and I’ll be having my implants done with them as well. I’m so happy with the care I’ve received and would definitely recommend Flatlands to anyone looking for a great dental experience! Stephanie O

Google Review

Posted On: 07/30/2026 I went in for my routine annual visit. The experience was great from beginning to end. There was short waiting time to be seen and I was also greeted by friendly and helpful staff. Got a referral I needed for more dental care. I would recommend this dental facility. Simone

Google Review

Posted On: 06/29/2026 Very unprofessional. The dentist didn't want to fill my tooth because he thinks it wouldn't last. I understood the risks and still wanted it done.
Why schedule my appointment in the first place? It was a waste of my time. Sabina A

Google Review

Posted On: 06/19/2026 What a complete waste of my time this afternoon…. I arrived there at 2:50pm. I left at 5:20pm without seeing anyone for a clean. I tried leaving saying I’ll come at another time but was told I’m next after seeing people coming in before me and leaving and even sitting in the back waiting over an hour no one said anything. I’ll call my insurance to make I’m not bill I would never return here again. One lady was kind enough on the kids side to apologize. Tiffany W

Google Review

Posted On: 06/17/2026 First experience was horrible..i waited almost 45 min just for xrays..then another 45 for cleaning..just wasting people time Sephora C

Google Review

Posted On: 06/10/2026 Avoid this dentist at all costs. I came in for an X-ray and was told I needed a filling, maybe a root canal. The dentist went ahead with the filling. A few days later, I was in excruciating pain—the entire right side of my face and my ear were throbbing. The pain was so severe I had to go to Brookdale hospital for a second opinion. After taking an X-ray, the hospital doctors informed me that the filling was too large and the dentist had actually hit the nerve. Even the strong pain medications the hospital gave me couldn't stop the pain. When I went back to this dental office to speak with the dentist who did the work, he refused to come out and talk to me. This place caused me completely unnecessary agony and showed zero accountability. Do not go here. Laisha E

Google Review

Posted On: 06/08/2026 Dr Abet and Alexia were soo great! Very light hands... Robin R

Google Review

Posted On: 05/30/2026 I normally do not leave negative reviews, but my experience with this dental office has been extremely disappointing and unprofessional.

I originally had an appointment scheduled in March for a filling and even took time off from work to attend. The office then called and cancelled my appointment without giving a proper reason. Since then, I have repeatedly tried to reschedule, only to keep getting pushed further and further back. First I was told May, then June, and now September — at a time that does not even work for my schedule.

Each time I call, I am told the same excuse: they only have one dentist who performs fillings and they are “backed up tremendously.” While staffing issues can happen, what is unacceptable is cancelling a patient’s appointment and then making no effort to properly accommodate them afterward. There has been absolutely no follow-up from the office. I have had to continuously call them myself just to get basic information or attempt to schedule care.

At this point, I will no longer continue as a patient here because I do not feel patients are taken seriously. If someone is in pain or needs treatment, this level of disorganization and lack of urgency is unacceptable. Professional offices solve problems instead of repeatedly giving excuses.

What makes this even more frustrating is that when it comes to discussing insurance or out-of-pocket payments, there never seems to be any delay or inconvenience. Additionally, one of the dentists made an inappropriate comment to me regarding not being able to “afford” a treatment that was not covered by insurance, which I found completely out of line and unprofessional.

I genuinely thought I found a good dental practice, but unfortunately this office does not seem to have the organization, staffing, or professionalism needed to properly care for patients. Nina

Google Review

Posted On: 05/26/2026 STAY AWAY and be aware that the good reviews are probably from friends. Here is why:

I don’t feel like they listened to my concerns. I had an extraction at their suggestion and since then my gum has been swollen. I wasn’t able to go back to the surgeon’s office because of a problem with my chart so I came to Flatlands. Instead of trying to see what they could do, they tried to sell me an expensive gum treatment and have me open a line of credit. They then act like I’m doing something wrong for not being able to afford a new credit payment. After I said I couldn’t pay for the gum treatment at the moment, the man, whoever he was, tried to convince me to get braces. His inability to listen to my concerns were compounded by his poor grasp of English. He left the room after I got upset that he wasn’t listening and never returned. I will not go back to this clinic. They just want to profit off of people.

Read the stories with one star. They are all the same, people who urgently needed medical care but were coerced into expensive and unnecessary treatments. Afia H

Google Review

Posted On: 05/13/2026 Khrystal C

Google Review

Posted On: 05/13/2026 Tracy L

Google Review

Posted On: 05/12/2026 Belzir M

Google Review

Posted On: 05/06/2026 I went to this location due to some pain and needed an extraction. I must say when i walked in the front desk staff were exceptional ! As i went to the back to speak about what i needed. A gentleman name Julio i believed came in and told me that they won’t be able to do an extraction unless i pay for a bone graph. And a replacement tooth that would cost $5000. I specifically asked, so if i don’t get the bone graph you can’t pull my tooth due to the massive pain I’m in. They claimed it’s their policy. And started asking me to finance and run my credit. I grabbed my things and left out.
This place is a scam ! Be very careful
I got Neshia S

Google Review

Posted On: 05/04/2026 Eecka A

Google Review

Posted On: 04/15/2026 every appointment I have is smooth and everyone in the office is helpful and try as much as possible to take care of you , Izzy and Chasity thanks a lot 🙏🏾-Sani AllStar S

Google Review

Posted On: 04/01/2026 I like everything I will love Izzy Augustin N

Google Review

Posted On: 03/14/2026 They lied about having root canal services here. I scheduled an appointment and specifically told them what I wanted to be checked on, and I feel like it was a waste of time. The front desk people were friendly, but the dentist was not. I felt like she rushed me and had a problem with me, asking questions about my dental health. During my dental cleaning, I noticed that he was rough, and there were still plaque on my teeth afterwards, which shows a lack of care. This place has flexible availability, but it’s more like a money grab In-N-Out type of scenario. Truth

Google Review

Posted On: 01/15/2026 Always welcoming, fast efficient service. And accommodating! Sarai D

Google Review

Posted On: 12/26/2025 Went here for a routine check up. Everyone was nice up until I saw the actual dentist. She was dark skin with long braids, glasses and really young. She came off as real stand off ish. I told her I already knew what was wrong with my teeth. She saw I had a cavity and pressed down on it. Saw I was visibly in pain and continued to spray air on it to confirm I was in pain. OBVIOUSLY when you pressed on it and saw my reaction, why try it again. Didn’t even do a regular cleaning but tried to get me to pay for a deep cleaning of $5,500. All my years of living, all my deep cleanings been free. DO NOT COME TO THIS LOCATION. THEY ARE SCAMMERS. Tasheena J

Google Review

Posted On: 12/23/2025 12/22/25, had a appointment for a tooth extraction that was shaking. They try to sell me a bone graph that cost $2000. Refuse to do the extraction because I don't want to do the graph.
Can you Imagine?
I reported to the apporiate agencies already.
In response to they reply to my post,
They told me that they will not do the extraction unless I purchase the bone graph procedure. I was refused service. Ernest B

Google Review

Posted On: 11/20/2025 Very nice and friendly staff..office is super clean everything is high tech and was in and out in 45 minutes..highly recommended Gabrielle B

Google Review

Posted On: 11/11/2025 Julien T

Google Review

Posted On: 10/30/2025 There’s a bit of a wait time, but the staff is really nice and accommodating. That’s pretty standard considering the range of services they offer. If you need to step out to grab a bite or a drink, just let them know—they’ll call you when it’s your turn (just don’t go too far). The office itself is clean, modern, and well-maintained. I also love that the diversity of the staff reflects the surrounding community—it creates a welcoming and comfortable environment. Shanan S

Google Review

Posted On: 10/29/2025 Out of all my years coming to this office, I’ve never experienced the kind of service Kenny provided. He made sure I left looking just as good as when I came in. He took the time to carefully clean my face, and I never felt like he was rushing. he truly took his time. I would definitely recommend him to anyone. Sasheka H

Google Review

Posted On: 10/29/2025 I am very happy with my services at Flatlands Family Dental. All the staff, especially Nadia, are very kind and professional. I would refommend this office to anyone who wants good dental treatment. Farah M

Google Review

Posted On: 10/23/2025 The flatlands location has great staff very friendly Yvette was so nice and kind and helpful and stayed with me till the end! Definitely will
Go back and recommend to others as well! Lisa Z

Google Review

Posted On: 10/21/2025 Thank you to everyone and your hard work, and I was able to book an appointment same day for a small dental issue I was experiencing! Extra thank you for Ms. Yvette, Lana, Dr. Nadia, and Naomi for their assistance and top notch care in my visit today! Rose C

Google Review